Measure how work actually feels. Then fix it before anyone asks.
AI Digital End User Experience closes the oldest gap in IT: the one between green dashboards and frustrated people. Continuous experience telemetry, self-healing endpoints and a living digital twin of the workplace resolve friction silently — often before the employee notices it.
Green dashboards. Unhappy people. Something is missing.
Infrastructure availability says almost nothing about productivity. Digital end user experience measures the real thing — and then acts on it.
The employee is the sensor
Device performance, application responsiveness, network quality, crash behaviour and sentiment combine into one score per person, team and site.
Problems fix themselves
Remediation packs resolve the recurring faults that generate most of your ticket volume — quietly, in the background, at scale.
Change stops being a gamble
A digital twin of every employee, device and dependency lets you simulate migrations and upgrades before they touch a single person.
Four capabilities that raise experience and lower cost together.
Experience management is usually a dashboard nobody acts on. Wiring it to autonomous remediation and a workplace twin is where the value appears.
Experience telemetry and scoring
Lightweight collectors stream device, application, network and sentiment data continuously, producing one honest score for how technology is serving each person in your organisation.
- Real-time DEX scoringPer employee, device, application, persona, site and business unit.
- Sentiment and micro-surveysPerception captured in context and correlated with hard telemetry.
- BenchmarkingCompare sites, personas and vendors against internal and industry baselines.
- Executive experience indexOne board-level number, decomposable to the exact cause.
Self-healing endpoints
Models identify the cohorts suffering most, then dispatch automated remediation without human involvement — removing the recurring faults that generate the bulk of service demand.
- Cohort root causeIdentify the driver build, patch, image or SaaS release causing the degradation.
- Autonomous remediation packsCache clears, service restarts, config repair, driver rollback and reimage triggers.
- Guardrailed executionBlast-radius limits, staged rollout and automatic rollback on regression.
- Proactive outreachEmployees are told what was fixed and why, building trust in IT.
Digital twin of the workplace
A living model of every employee, device, application dependency and location — the substrate that lets you simulate change instead of discovering its consequences on Monday morning.
- Change impact simulationModel an OS upgrade, SaaS migration or office move before committing.
- Persona-based planningUnderstand how different roles actually consume technology.
- Workplace and space analyticsRoom, peripheral and connectivity utilisation to guide investment.
- Sustainability insightDevice lifecycle, energy and refresh optimisation with evidence.
Personas, adoption and experience-level agreements
Experience data only changes behaviour when it reaches the people who own budgets. We turn telemetry into persona insight, adoption metrics and XLAs that leadership can actually govern against.
- Persona modellingEngineer, trader, clinician, field worker — each with a distinct experience profile.
- Adoption analyticsWhich tools are genuinely used, which licences are waste.
- XLA designMove contracts and internal reporting from uptime to experienced outcomes.
- Continuous improvement loopQuarterly targets, tracked against the same score employees feel.
Where it pays off first.
Experience improvement, delivered as a service.
Imperium has spent two decades putting employees at the heart of IT. We build the experience capability, then run it as a managed digital workplace service.
Experience assessment
Baseline current experience, quantify productivity loss and ticket cost, and identify the fastest remediation wins.
Build and integrate
Telemetry deployment, remediation engineering, digital twin modelling and reporting design.
Managed digital workplace
Ongoing endpoint management and experience optimisation under agreed SLAs and XLAs.
How we get you there.
Instrument
Deploy experience telemetry across a representative population and establish the baseline score.
Remediate
Attack the top recurring issues with automated remediation packs and measure ticket reduction.
Model the workplace
Build the digital twin and start simulating change before it reaches employees.
Operate on XLAs
Shift reporting from SLAs to experience-level agreements and move into managed operations.
The rest of the unified center.
AI Future of Work
Your next hire may not be human. Humanoids, quadrupeds and drones, digital humans, agentic AI and a private LLM platform — four modalities that give physical, conversational, procedural and knowledge work a machine counterpart.
AI Cybersecurity Command Center
A cybersecurity command center that fuses detection, hunting, deception and response into one agentic defence loop — so adversaries are contained in minutes, not weeks, and analysts are freed from alert fatigue.
AI Network Operations Center
An autonomous network operations center where AI agents observe every device, circuit and workload, predict degradation before users feel it, and remediate without waiting for a human ticket.
What is poor experience costing you?
Give us a month of ticket data and endpoint telemetry, and we will quantify the productivity loss — and the share of it that automation can remove.