Letter of Commendation from SP Group to Imperium on the ServiceNow Tengah project

Obsession with Customer Service and Experiences are in the DNA of Imperium’s culture.

Everyone in IT will tell you things never run smoothly in complex implementations even at the best of times with solid planning and project management.

The question is what happens when things are not optimal due to unforeseen circumstances? There lies the true difference and the real test of a committed service provider and its management. Do you have the grit to see customer through and support them?

But it’s always those moments when grey areas coupled with unexpected changes that challenge and threaten project delivery.

It’s been the DNA of Imperium since we are founded 20 years ago that we leave no customer behind and always see projects to its successful implementation regardless of the effort and sacrifice of our resources.

Imperium is single minded when it comes to customer service.

The implementation for Singapore Power took us many months and has some very challenging moments that threaten to overwhelm the best of us, but we adapted, we got stronger, teamed up better, and made some very difficult decisions to turn it around.

Today, not only have we deployed the system on time but have earned the gratitude of our customer. It is no mean feat.

We know that Imperium have the greatest in us especially when we work hard as a team and is completely objective. We know perseverance always trumps in the end and we know we have some awesome colleagues amongst us that are tested by the most challenging of projects.

At Imperium, we live and die by customer service and is focused on value adding to every solution that we provide.

Thank you Singapore Power for believing in us and Imperium looks forward to continue our value add on your Digital journey.